Part of our company ethos is the ouroboros cycle of growth and evolution. We are constantly looking for ways to better serve you and provide you with the best shopping experience.
We are working on developing a loyalty program to better serve you. We can't wait to share the details with you! Unfortunately that means our current program will be phased out beginning July 15, 2022.
Here's what you need to know.
How do I apply for the U.S. Elite Rewards Program?
You can “Create Account” by clicking here or at checkout if you choose to create an account.
I just made a purchase but I'm not seeing my points. What do I do?
First, make sure that you are logged into your account with the email that you signed up. If you're still not seeing your points, log out, clear your cookies and log back into your account.
Do my points expire?
Yes, points expire after 1 year or on March 1, 2023 (whichever happens first).
Can I return or exchange items that were purchased with my rewards?
Yes, your points will go back into your account. However, please read our return policy as procedure can depend on the product, for more information please see our Return Policy. Reward points will be deducted from your account for any products you return.
Can I purchase a gift for someone else using my rewards?
Yes! Your points can be used however you see fit. However, your points will only be able to be redeemed through your account and by you only.
How do I contact customer support for the rewards program?
You can reach the Client Care team by emailing firstname.lastname@example.org.
Does free shipping apply to reward member orders?
Absolutely! Here is more information for each tier:
- If you are a part of the “Dagger“ tier you will receive special free shipping days throughout the year.
- If you are a part of the “Sword” tier you will receive free flat rate shipping for all orders above $199 in the contiguous US.
- And if you are a part of the “Spear” tier you will receive free flat rate shipping on any order in the contiguous US.
Can I use a coupon code with my rewards?
No, the only discount that you may use in addition to your rewards is a military discount if applicable.
Where can I submit product feedback?
We encourage all clients to leave product reviews as often as they can. As part of our reward program, we trust your expertise to let us know what you love, what could be improved, and how you like to use your favorite pieces of gear.
How do I refer a friend? Is there a referral program?
Yes! Please visit your account page, then click on Rewards and scroll down; you will see more information on our Referral Program.
How do I earn points?
You can earn points by purchasing products or referring a friend. You earn 1 point for every dollar spent, and once you reach
- 100 points, you get a $10 coupon (min order amount to use the coupon is $59)
- 200 points for a $20 coupon (min order amount to use the coupon is $100)
- 300 points for a $30 coupon (min order amount to use the coupon is $125)
- 400 points for a $40 coupon (min order amount to use the coupon is $150)
How do I spend my points?
Once you have shopped on the site and filled your cart with your favorite items you will start the checkout process. Once you are in your cart, as long as you are logged into your account, your points will automatically show up in a drop down menu where you can decide how many points you want to apply.
How do I redeem my points for products?
You can learn which products you can use points for here. In order to redeem your points for a free product, you will need to place a full priced item in your cart as well, there is no way currently to just order the free item. After this, proceed to place your order as usual.
I need to return the product I purchased but I received a free gift in my order, does the free gift need to be returned as well?
Yes, if you return an item that came with a free product, all products and gifts within that order will need to be returned. If the free gift is not returned, we will deduct it from your refund.
I am having issues with applying my coupon code to my order. What can I do?
Please make sure that you do not have another code already applied to your order - coupon codes/rewards cannot be stacked. Also, please make sure you are logged into your U.S. Elite account. If you are still having issues, please reach out to email@example.com.
I used a $10 off coupon for my order but wanted to use the $20 - is there a way I can adjust?
Yes you can remove/add any coupons on the checkout page. Once you have completed your order however, you cannot change the rewards used for that order.
Where can I learn more about the rewards program?
You can learn more about the program by clicking here.
Can I redeem points from past purchases?
No, point redemption will be valid starting 11/16. However, past purchases will affect which tier you are currently in.
- Dagger: $1-$499
- Sword: $500-$1499
- Spear: $1500+
Other than purchasing products, is there a way to earn points?
Absolutely, here are some other ways of earning points. Please note that the maximum amount you can earn before making a purchase is 90 points.
- Create account: 50 points
- On your birthday: 100 points
- Refer a friend that purchases a product: 250 points
- Leave a review: 25 points
- Follow us on Facebook: 20 points
- Follow us on Instagram: 20 points
- Upload a photo or video with your review: earn 10 additional points
Please contact firstname.lastname@example.org for more information.