FREE SHIPPING & FREE RETURNS*   |  Orders Placed PAST NOON EDT will be shipped THE FOLLOWING DAY

Return Policy

RETURNS AND EXCHANGES 

**All discontinued/clearance items, and sales from The Drop Zone are final and therefore not included in the No Hassle Returns Policy stated below**

We're proud of our No Hassle Returns Policy: if you're not completely satisfied with your order you have 120 days to return your merchandise for a refund or exchange. Please ensure the product is in brand new, resellable condition, with original tags and packaging in place! 

To initiate a return, simply contact us at returns@us-elitegear.com to obtain a Return Merchandise Authorization (RMA) number, with the following info:

  • Your order number and your name
  • Item(s) to be returned / exchanged
  • If exchanged, what is the desired new item
  • Reason for return / exchange (this is just so we can improve our Customer Service, not because we want to act like Big Brother)
  • Please make sure each returned / exchanged item is covered under an RMA. RMA numbers have a validity of 30 days from the date of issue, unless an exception is approved. Please put your RMA number on both the outside of the package as well as inside with the returning goods. We will advise you which address to post at the time of issuing the RMA. 

Please DO NOT use the manufacturer's packaging for shipping. In other words, please put the shoe-box inside a standard shipping cardboard box (thanks!). We strongly recommend that you have a tracking number to ensure its return and adequate insurance with your carrier of choice. All items returned must be unused, with tags, in "new" condition and still in their original wrapping. Items that have been damaged or in packages that have been carelessly opened with scissors, razor blades, box cutters, etc., will not be accepted for return. Refunds will be granted to customers within 5 working days of our receipt and inspection of the goods (we say that to cover ourselves but we're usually a helluva lot faster than that).

Returned merchandise will NOT be eligible for refunds or exchanges under the following circumstances: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear (c) defects caused by alterations, modifications, repair or servicing not made by an authorized dealer/vendor/merchant (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses.

Regarding return shipping charges:

For Orders Over $99 (CONUS 48 States Only)

If it's covered under our Free Shipping / Free Returns program, we pay all shipping expenses.

For Orders Under $99 (plus Hawaii, Alaska, & International Shipments)
If you're exchanging, then we split shipping - you pay to send the original product back to us, and we pay to send the new product to you. If you're returning the product, then you pay return shipping. If it's our fault or we screwed up, we pay shipping, or if you provide a reason we think is compelling why we should share the cost.

Note: Though we offer free returns, there may be times where we must refuse the return/exchange, or need to charge a restocking fee. For example if items are returned without tags, or were dirty, used, abuse of shipping policy, etc.

We cannot accept the return of certain items, including:

  • Undergarments, batteries, factory-closeouts, special orders and other products, as indicated:
  • Body armor - unworn body armor must be returned in the original packaging with all manufacturers' warranty and product literature in-tact. Worn and custom sized body armor may be returned to the manufacturer within 30 days of the sale date for resizing only. Please contact customerservice@us-elitegear.com for details.
  • Special order items including embroidered items, etched knives, prescription eyewear, etc., are not returnable and are not exchangeable.
  • We will not accept for return any Rifle Scope, Laser Sight, Tactical Light, or Night Vision Device that has been mounted to a weapon. Please determine that you are fully satisfied with your purchase prior to mounting it to a weapon.
  • Again, We reserve the right, at our sole discretion, to impose a 20% restocking fee plus shipping expense that we have paid in fulfilling a customer’s order. This will not apply to normal, good faith purchases! This clause is our CYA to protect ourselves from abuses of the system coming from Blue Falcons / hooligans and brigands with nefarious intent. This includes, but is not limited to ‘purchases’ of large amounts of product that are used for commercial purposes but have no intent of actually purchasing. We have our eyes on you, don’t even try it!

OUR POLICY REGARDING SPECIFIC ITEMS:

Apparel
Apparel may be returned as long as it is in new condition with all tags intact. It may not have been worn, washed, soiled or have a foul odor. Clothing must not show any signs of animal dander, hair or animal odor.

Footwear
Footwear may be returned as long as they have not been worn outside, scuffed, polished or show any other signs of use. They must not show any signs of wear or dirt and be in the condition they left the manufacturer in. If you discover defective workmanship, the boots must be returned to the manufacturer for replacement. Please do not use the shoe box as the return shipment parcel, pack it in another box so that the next customer can have a positive experience with their products.

Free Gifts with Purchase / Bundles / Kits
Any time you return an order that comes with a free gift (as part of a bundle or promotion), you must also return the free gift. If you are unable to return the free gift or we don’t receive it back, we will deduct the retail value of the gift from your refund.

Please Note:
Returns are liable for a 15% restocking fee (this does not apply to item exchanges), as are cancellations of orders for which we ordered on your behalf (such as bids, special items, backorders from manufacturers or any goods for which we paid out of pocket based on your commitment to go ahead). We hardly ever charge this, but we put this fine print in our policies just so we're covered against any potential Blue Falconage.

Coupons
Subscribers may receive periodic coupons via email. Coupons can only apply to specified merchandise, and are not valid for gift card purchases, packaging or applicable taxes. Coupon is good for one time use only unless otherwise specified. No adjustments on previous purchases are allowed. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts, including Duty Call Military Discount. U.S. Elite can suspend the validity of any coupon/promotion anytime.


PRICE ADJUSTMENTS

We offer a one-time price adjustment if an item is marked down within seven (7) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must send us an email message at customerservice@us-elitegear.com within the seven (7) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with Rewards Points or free shipping promotions are eligible for price adjustments. Sorry, there are no returns or exchanges on final sale merchandise.


PRICE MATCHING

We offer Price Matching for items sold on our site. We just need to see proof of valid current pricing, from a reputable dealer, that has the item in stock. We reserve the right to not price-match on closeouts, as some companies will take a substantial loss on closeouts (and we have payroll and rent to pay). Price matching includes the total out-of-pocket the customer will pay so shipping and taxes (as applicable) are included. In other words, if Dealer X is selling a Delta Jacket for $100, and charging $10 shipping, while we are offering Free Shipping, we would price-match the total of $110. Regarding sites that are not available to the general public, we will look at price-matching on a case-by-case basis.