We're proud of our No Hassle Returns Policy: if you're not completely satisfied with your order you have 120 days to return your merchandise for a refund or exchange. Please ensure the product is in new, resellable condition, with tags in place! To initiate a return, login to your account and click on 'My Orders'. Then click 'View Order' on the order you wish to return. There will be a 'return' link in the upper right hand side of your account area which brings you to our online return form. Fill out the information and you're on your way!
*Note that all sales from The Drop Zone are final and therefore not included in the No Hassle Returns Policy.
Alternatively, simply contact us at email@example.com to obtain a Return Merchandise Authorization (RMA) number, with the following info:
Please do not use the manufacturer's packaging for shipping. In other words, put the shoe-box inside a standard shipping cardboard box (thanks!). We strongly recommend that you have a tracking number to ensure its return and adequate insurance with your carrier of choice. All items returned must be unused, with tags, in "new" condition and still in their original wrapping. Items that have been damaged or in packages that have been carelessly opened with scissors, razor blades, box cutters, etc., will not be accepted for return. Refunds will be granted to customers within 10 working days of our receipt and inspection of the goods (we say that to cover ourselves but we're usually a helluva lot faster than that).
Returned merchandise will not be eligible for refunds or exchanges under the following circumstances: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear (c) defects caused by alterations, modifications, repair or servicing not made by an authorized dealer/vendor/merchant (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses.
Regarding paying for shipping for returns or exchanges:
For Orders Over $99
If it's covered under our Free Shipping / Free Returns program, we pay all shipping expenses.
For Orders Under $99
If you're exchanging, then we split shipping - you pay to send the original product back to us, and we pay to send the new product to you. If you're returning the product, then you pay return shipping. If it's our fault or we screwed up, we pay shipping, or if you provide a reason we think is compelling why we should share the cost.
Note: Though we offer free returns, there may be times where we must refuse the return/exchange, or need to charge a restocking fee. For example if items are returned without tags, or were dirty, used, etc.
We cannot accept the return of certain items, including:
Apparel may be returned as long as it is in new condition with all tags intact. It may not have been worn, washed, soiled or have a foul odor. Clothing must not show any signs of animal dander, hair or animal odor.
Footwear may be returned as long as they have not been worn outside, scuffed, polished or show any other signs of use. They must not show any signs of wear or dirt and be in the condition they left the manufacturer in. If you discover defective workmanship, the boots must be returned to the manufacturer for replacement. Please do not use the boot box as the return shipment parcel, pack it in another box so that the next customer can have a positive experience with their products.
Free Gifts with Purchase / Bundles / Kits
Any time you return an order that comes with a free gift (as part of a bundle or promotion), you must also return the free gift. If you are unable to return the free gift or we don’t receive it back, we will deduct the retail value of the gift from your refund.
Returns are liable for a 15% restocking fee (this does not apply to item exchanges), as are cancellations of orders for which we ordered on your behalf (such as bids, special items, backorders from manufacturers or any goods for which we paid out of pocket based on your commitment to go ahead). We hardly ever charge this, but we put this fine print in our policies just so we're covered against any potential Blue Falconage.
Subscribers may receive periodic coupons via email. Coupons can only apply to specified merchandise, and are not valid for gift card purchases, packaging or applicable taxes. Coupon is good for one time use only unless otherwise specified. No adjustments on previous purchases are allowed. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts, including Duty Call Military Discount. U.S. Elite can suspend the validity of any coupon/promotion anytime.
We offer a one-time price adjustment if an item is marked down within seven (7) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must send us an email message at firstname.lastname@example.org within the seven (7) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with Rewards Points or free shipping promotions are eligible for price adjustments. Sorry, there are no returns or exchanges on final sale merchandise.
We offer Price Matching for items sold on our site. We just need to see proof of valid current pricing, from a reputable dealer, that has the item in stock. We reserve the right to not price-match on closeouts, as some companies will take a substantial loss on closeouts (and we have payroll and rent to pay). Price matching includes the total out-of-pocket the customer will pay so shipping and taxes (as applicable) are included. In other words, if Dealer X is selling a Delta Jacket for $100, and charging $10 shipping, while we are offering Free Shipping, we would price-match the total of $110. Regarding sites that are not available to the general public, we will look at price-matching on a case-by-case basis.