Loyalty Program Terms and Conditions

U.S Elite

 

U.S. Elite Rewards Loyalty Program: Terms and Conditions of Participation


PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE U.S. ELITE  REWARDS LOYALTY PROGRAM CAREFULLY.  BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.  IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

SECTION 6 BELOW CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.  THEY AFFECT YOUR RIGHTS.  PLEASE READ THEM.

Part of our company ethos is the ouroboros cycle of growth and evolution. We are constantly looking for ways to better serve you and provide you with the best shopping experience. We are working on developing a loyalty program to better serve you. We can't wait to share the details with you! Unfortunately that means our current program will be phased out beginning July 15, 2022. The last Day to redeem points for the current program will be 1 year after acquiring them or March 1, 2023, whichever comes first.


  • Membership Eligibility and Overview

    1. Membership in the rewards program (“Program”) is offered at the sole discretion of U.S. Elite (the “Company”) and we may introduce, continue or terminate benefits and privileges in connection with the Rewards Account as we choose.  The Program is open to all current customers in good-standing, 18 years of age or older. Each Customer must enroll manually for the points program online at www.us-elitegear.com – it will not be done automatically with the opening of an account. Points are earned post enrollment (not retroactively). Rewards points are earned based on payments received and are redeemable by current Customers within 6 months of being earned; points not used or redeemed prior to termination are forfeited upon the closing of the account. U.S. Elite reserves the right to adjust credit or debit any points. We may introduce, continue or terminate benefits and privileges in connection with the Rewards Account at our discretion and without notice.

    1. By participating in the Program, You (i) represent that You are 18 years of age or older and a resident of the United States, and (ii) agree to the following Program Terms and Conditions (these "Terms"), as well as the other rules, policies, and procedures of the Program posted or otherwise provided by us. 

    1. Rewards Overview: As a Member, You earn points (“Rewards”) by joining the Program, referring other Members and Businesses, and from merchant promotions. You must be at least 18 years of age and a resident of the United States to become a Member. No change/currency will be given for any portion of a Program points redemption. You are solely responsible for protecting your Rewards account from unauthorized use. If the Rewards account is used in a manner that was not authorized by You, or is lost or stolen, the Company will not replace the Points. Points have no cash value. Points are personal to You and are not transferable. Points may only be redeemed in conjunction with a qualifying purchase at www.us-elitegear.com. The Company reserves the right to offer additional Program benefits or decline to offer certain benefits at any time in its sole discretion, with or without notice to You. This may include making bonus points and other promotional offers available to select Members based on purchase activity, geographic location, Program participation, or other information supplied by the Member. However, once Points are issued, they will remain available for redemption for a period of 6 months or the Program expiration. 

  • Program Enrollment

    1. Eligible individuals may only enroll in the Program by visiting www.us-elitegear.com (collectively, the “Site”) and following the Program prompts to register for the Program.

    1. You are required to provide your first name, last name, email address, mailing address, and to create a password in order to enroll.  You may also have the opportunity to provide us with your birth date and mobile phone number, but this information is optional.  You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.

    1. Only one Program account may be associated with a single email address and/or mailing address.  In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment.  For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

  • Program Benefits and Rewards

    1. Points are accrued at 1 point per dollar spent up to the earning cap of 1500 points per year on qualifying full price purchases and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption. Purchases made outside of the United States are also not eligible for Rewards.

    For every 100 points, you get a $10 coupon (min order amount to use the coupon is $59)

    For every 200 points for a $20 coupon (min order amount to use the coupon is $100)

    For every 300 points for a $30 coupon (min order amount to use the coupon is $125)

    For every 400 points for a $40 coupon (min order amount to use the coupon is $150)


    $40 is the maximum amount of rewards that may be redeemed in a single order.


    1. Points may be earned without making a purchase in the following ways:

    Create account: 50 points

    On your birthday: 100 points

    Refer a friend that purchases a product: 250 points

    Leave a review: 25 points

    Follow us on Facebook: 20 points

    Follow us on Instagram: 20 points

    Upload a photo or video with your review: earn 10 additional points


    Please note that the maximum amount you can earn before making a purchase is 100 points.


    1. Neither accounts nor Program rewards, benefits and/or points may be shared or combined.  Only the member paying for the products may accumulate rewards, benefits and/or points.  Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.

    1. Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits.  Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or canceled or if the credit is obtained through fraudulent or other activity that violates these Terms.  The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.

    1. Rewards cannot be exchanged or returned for points, another product or a monetary refund.
    2. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity.

    1. We reserve the right to change Program benefits, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity.  We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof. 

    1. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact the Company Customer Service via email at customerservice@us-elitegear.com.  Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered.  This email must be sent no more than thirty (30) days after the date the purchase or other Program activity took place.  We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

    1. Points cannot be redeemed on sale or clearance items.

  • Program Communications

    1. By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving marketing emails and Program related emails.

    1. You may opt-out of receiving marketing emails at any time by following the instructions provided in the email, but operational emails will still be sent to you as they relate to your membership in the Program.  Examples of these include, but are not limited to, a redemption confirmation email, a new points acquisition email, a profile update email, or other communications that relate to your account.  If you terminate your Program membership, you will no longer receive Program-related communications.

  • Termination and Modification

    1. The Program and its benefits are offered at our sole discretion.  We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. 

    1. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion.  Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 12 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.

    1. If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting-out in your account on the Site.

  • Disclaimer of Warranties; Limitation of Liability

    1. NEITH​ER U.S. ELITE NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

    1. YOU AGREE THAT NEITHER U.S.ELITE NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

    1. FURTHER NEITHER U.S.ELITE NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).

    1. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

  • Indemnification

    1. You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.

  • Governing Law and Disputes

    1. This Program and these Program Terms will be governed by and construed under the substantive laws of the State of New Jersey, as if they were a contract wholly entered into and wholly performed within New Jersey and without reference to conflict-of-laws considerations.

    1. ANY DISPUTE RELATING IN ANY WAY TO THIS PROGRAM, THESE TERMS, YOUR PROGRAM MEMBERSHIP, OR THE RELATIONSHIP BETWEEN THE PARTIES SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW JERSEY AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF.  ARBITRATION MEANS THAT A SINGLE ARBITRATOR WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION.  It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision.  Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under these Program Terms shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

    1. You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

  • Privacy

    1. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Company’s Privacy Policy. 

  • Contact Us

    1. For information about the Program and your membership, contact Customer Service at customerservice@us-elitegear.com.  You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.