Our Policies
Our 100% Satisfaction Guarantee. We want you to be happy with your purchase, and we want you to tell your friends about your positive experience. You have 30 days from shipment date to exchange your products or return them for a full refund. If you’re deployed or otherwise unable to return / exchange within 30 days then just give us a heads up. We will do everything reasonable within our power to ensure a positive experience for you (except for Hooligans, Brigands and Blue Falcons).
You can place orders online or via telephone at 888 PRO ELITE (888 776 3584 domestically and +1 951 715 3174 for international callers). We prefer online because you can place your order 24/7, and also because sometimes the phones get crazy and we’re not able to give each customer the attention we’d like at that moment.
We accept virtually all generally accepted forms of payment including IMPAC, Visa, MasterCard, American Express, Discover and PayPal. We will consider taking a bank check on a case by case basis, and you’ll have to wait for funds to clear before we process the order.
We are proud to ship to APO/FPO addresses. One issue to consider is that unfortunately, occasionally packages get stolen (we’ve been there – bummer!). We are not able to assume responsibility for lost or stolen shipments – packages cannot be tracked on APO/FPO – however if requested we will attempt to make the shipment look a bit less attractive to those Blue Falcons. In honor of your Service we waive our standard international handling charges for APO/FPO addresses.
We serve international customers. Note that packages shipped internationally will be claimed at full value for insurance purposes. Further we are not responsible for any additional duties or other fees levied after we ship. We ship internationally using the US Postal Service.
International orders also frequently take more time to fulfill than domestic orders. While with domestic orders we will sometimes ship different pieces from different locations to the customer, with international orders we combine pieces into one shipment to reduce shipping cost. This means that if an international customer is ordering something that usually ships in one day, along with something that usually ships in 5 days, then the expected time to ship is 5 days and not one day.
We are unable to ship certain products outside the USA, such as scopes, night vision devices, and automatic knives (except in special circumstances); and certain products such as body armor require permission from the US Government. In addition, certain manufacturers prohibit us selling outside the USA.
Order Processing and Shipping
Orders received before 12 pm EST during the work week (Monday through Friday, not including holidays) will be processed the same day. If we have all items in stock we will ship the same day. If there is a backorder we will notify you promptly and see if you would like a comparable product; or wait for the backordered product; or cancel the order.
If we do not have all your items in stock we will check if you want a split shipment or wait until the entire order is ready for shipment. Therefore in one order you may receive shipments from more than one source. Particularly during deployment preparations inventory can change dramatically from moment to moment, and while we have invested heavily in systems to streamline the supply chain sometimes stuff happens that’s out of our control.
Our preferred shippers are UPS domestically and USPS Express Mail International internationally. We find they have the best overall service and rates. We are working on ways to decrease our shipping costs, which we will share with you. We are not responsible for errors or delays made by the shipper. If we are charged an extra fee from the shipper due to the customer’s improper input on shipping details we reserve the right to pass through that charge directly to the customer.
Returns and Exchanges
Click here for information on Returns and Exchanges
Privacy Policy
Click here to view our Privacy Policy.
Warranties and Liability
Most of the products we sell are under manufacturer’s warranty; some of our manufacturers offer Lifetime Warranties. We recommend you fill out your warranty card and send direct to the manufacturer. Note that we are not responsible and cannot be held liable in any way for any damage caused by use of the products we sell, whether in accordance with the manufacturer’s accepted usage or not.
Other Policies
We reserve the right to change any of our policies at any time.
We reserve the right to cancel any order - or refuse to do business with any party - for any reason at any time. Under no circumstances will we aid or abet undermining the security and safety of our Military or Law Enforcement / First Responders or any in our Nation’s Service; and further we will not be a party to unethical behavior or bad business practices.
