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Help / Support

US-Elitegear.com is designed for ease-of-use. There are numerous features at your disposal to help you find what you're looking for in a few easy clicks, and make all of your purchases hassle-free!

Help Topics

It's easy and takes about 30 seconds! To create an account simply click Log In at the top of the site. Fill in your name, an email address, and choose a password - that's it! There are many benefits to being logged in, including Wish Lists, order history, and earning Elite Rewards!

Your Shopping Cart makes it easy to manage any products you are looking to purchase. Here you can calculate your Shipping and Taxes, enter Coupon Codes and Gift Cards, and edit your items and quantities.

  • To edit quantities or remove an item, you can use the links next to each item to adjust. When you’re finished, click Update Cart to refresh your total.
  • If you have a coupon code you would like to use, you can enter it in the Discount Codes box and click Apply Coupon to apply the coupon to your order
  • If you are redeeming a gift card, you can enter your code in the Gift Cards box and either apply the gift card value to your order or simply check the status (including the remaining balance and expiration date).
  • When you are ready to make your purchase, click Checkout and enter your information to complete your order. If you are shipping to an APO / FPO, click here for information on how to properly fill out your address.

We put sizing information in virtually every product requiring it. Please check the product you’re interested in for sizing information. If you don’t see sizing information please contact us at customerservice@us-elitegear.com.

If you have a coupon code you would like to use, you can enter it in the Discount Codes box and click Apply Coupon to apply the coupon to your order.

A U.S. Elite Gift Card makes a great gift for a friend or loved one, and are available in both a physical and virtual options. Physical Gift Cards ship like any other product, while Virtual Gift Cards are sent directly to their email inbox upon ordering. You can select an amount to give (in USD), specify an email address of who to send it to, and even include a message. You can then purchase the gift card just like any other product in our store.

Once you have items in your cart, and you are on the Shopping Cart page, you can calculate the cost of Shipping & Taxes based on your location. To do this, enter your information in the fields provided, and click submit to get an estimate.

So you've found some gear you love, ordered it, and now you're wondering, "Where the heck is my stuff?" Well, we have you covered. When your order was shipped, you recieved a confirmation e-mail. Take another look, the tracking number is included as a link. Click on it and voila! Package tracked!

To check the status of an order you placed while logged in, click on My Account, and under the Orders section you will see a list of orders including their statuses. If you were not logged in when the order was placed, or checked out as a guest, you will need to contact us for a status update.

Have some knowledge of the product? Write a review! The Reviews tab on every product page allows you to submit a review and rate the product. This helps future shoppers with their purchases by sharing information and tips between customers!

Writing reviews also earns Elite Reward Points. Learn more

Your Wish List is a great way for you to keep track of the things you want and share them with friends and family! On any product page in the online store, you can click Add to Wish List to store that item in your list. You can then click on My Account, then Wish List, or click See My Wish List on the homepage to view the items that you’ve saved! Tip: Use your Wish List as a quick way to ‘bookmark’ items that you want to view later!

To get started using Wish Lists, click here!

*You’ll need to create an account or log in to your existing account to use Wish Lists

We have thousands of SKU’s in our catalog, only a fraction of which are on our website. If you don’t see what you’re looking for please email us at getitforme@us-elitegear.com.

US Elite is proud to serve the US Government, contractors and other allied entities. Please send your requirements via email to gs@US-EliteGear.com, via fax to 973.310.3649, or via phone toll free at 888.PRO.ELITE (888.776.3548).

For more information about U.S. Elite Government Sales, click here.

When filling out the Ship To address for an APO, FPO or DPO, please note the following:

  • Name - the recipient’s name must be included (rank is optional but recommended to properly identify recipient)
  • Street Address - the recipient’s unit must be included, along with box number if provided
  • City – either APO, FPO or DPO
  • State
    • AP = Armed Forces Pacific
    • AE = Armed Forces Europe
    • AA = Armed Forces Africa
  • ZIP Code – use 9-digit ZIP Code if provided, otherwise 5-digit

APO, FPO and DPO mail is considered domestic in many respects – please do not select (for example) ‘Afghanistan’ as the destination country, but rather USA. The US Postal Service has provided the following examples of APO/FPO/DPO (Air/Army/Fleet Post Office) addresses:

SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050

SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074

Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931

SGT Jane Doe
CMR 1250
APO AA 09045-1000

Frequently Asked Questions

We offer Free Shipping and Free Returns on orders over $99 for the Continental US and APO / FPO addresses (UPS Ground only). This does not include armor plates or any hazmat or other heavy items.

For more information about our shipping policies, click here

We take great pains to reflect accurate inventory counts. We expect to be about 99% accurate in our inventory accounts but unfortunately not 100%. We’ve invested heavily in systems to make sure that inventory is reflected accurately and our staff regularly double-checks. Having said that there’s a slight time lag between actual inventory count and what’s reflected in the system so approximately 1% of the time, particularly during military deployment preparation, there can be slight discrepancies in inventory count.

Don't panic! When an order is placed, we both authorize and charge the credit card used. This is to save you the hassle of having to resubmit your credit card information againafter waiting for a backordered item or a product on preorder. If there are any changes or issues with your order, we may refund your card as necessary, but the initial charge will be for the full amount of the order.

U.S. Elite fully supports our men and women in the armed forces and first responders, so we are proud to offer a 10% ‘Duty Call’ discount on all purchases*.

*An account is required to receive your discount, for details click here

We're proud of our No Hassle Returns Policy: if you're not completely satisfied with your order you have 120 days to return your merchandise for a refund or exchange. Please ensure the products is in new, resellable condition, with tags in place! Note that all sales on any clearance items or any items from The Drop Zone are final and therefore not included in the No Hassle Returns policy.

For details and our full return policy, please click here

To initiate a return:

  • Log in to your account and click My Account
  • Under My Orders, click View Order next to any order marked as 'complete'
  • Click on the Request RMA link at the top of the order information
  • Fill in the details, including the number of items to be returned/exchanged, the condition of the item(s), and whether you want a replacement or a refund.
    If it is a replacement, please include the replacement product you would like, including size, color, etc in the box provided

Alternatively, simply contact us at returns@us-elitegear.com to obtain a Return Merchandise Authorization (RMA) number, with the following info:

  • Your order number and your name
  • Item(s) to be returned / exchanged
  • If exchange, what is the desired new item (color, size, etc)
  • Reason for return / exchange

Yes we do! We just need to see proof of valid current pricing, from a reputable dealer, that has the item in stock. We reserve the right to not price-match on closeouts, as some companies will take a substantial loss on closeouts (and we have payroll and rent to pay). Price matching includes the total out-of-pocket the customer will pay so shipping and taxes (as applicable) are included. In other words, if Dealer X is selling a Delta Jacket for $100, and charging $10 shipping, while we are offering Free Shipping, we would price-match the total of $110. Regarding sites that are not available to the general public, we will look at price-matching on a case-by-case basis.

Please email governmentsales@us-elitegear.com and advise which items you’re looking for, quantities, timetable and contact details and we’d be happy to provide you a quote.

Please see Our Policies for further information, or Contact Us with any other questions you may have. For quicker, more immediate questions, you can chat with us directly by clicking Live Chat at the top of any page.

  

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Sign up today and get a FREE Arc’teryx LEAF B.A.C. Cap with your next order.* You’ll never miss a sale, be the first to know about new gear, and get exclusive deals, all while rocking your new hat. Can’t beat that!

*Coupon is sent to your inbox shortly after subscribing, offer valid only with purchase of $75 or more. BE SURE to add the B.A.C. Cap to your cart before entering your coupon code. The code will not work until the cap is in your cart.