FAQ (Frequently Asked Questions)

How do I use this site?

We offer an explanation on how to use this site here.

What’s the Free Shipping policy?

We offer Free Shipping on orders over $99 for the Continental US and APO / FPO addresses. This does not include gym equipment or hazmat or other heavy items.

What’s this ‘360 Degree Shipping’ all about?

Well we’re happy you asked - Free Shipping and Free Returns on selected brands - check it out here.

How do I ship to an APO, FPO or DPO address?

When filling out the Ship To address for an APO, FPO or DPO, please note the following:

• Name - the recipient’s name must be included (rank is optional but recommended to properly identify recipient)
• Street Address - the recipient’s unit must be included, along with box number if provided
• City – either APO, FPO or DPO
• State – AA, AE or AP
• ZIP Code – use 9-digit ZIP Code if provided, otherwise 5-digit

APO, FPO and DPO mail is considered domestic in many respects – please do not select (for example) ‘Afghanistan’ as the destination country, but rather USA. The US Postal Service has provided the following examples of APO/FPO/DPO (Air/Army/Fleet Post Office) addresses:

SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050

SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074

Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931

SGT Jane Doe
CMR 1250
APO AA 09045-1000

How do I track my order?

So you've found some gear you love, ordered it, and now you're wondering, "Where the heck is my stuff?" Well, we have you covered.
There are two ways to track your order:
1. Check your e-mail! When your order was shipped, you recieved a confirmation e-mail. Take another look, the tracking number is included as a link. Click on it and voila! Package tracked!
2. If you're a registered customer, you're in luck. Simply login to your account and view your orders. Tracking numbers are listed there as well. Don't forget to send us a picture of your adventures once the gear arrives!

How do I see my Wish List?

To view your Wish List, click on My Account, then Wish List, or click See My Wish List on the homepage to view the items that you’ve saved! Tip: Use your Wish List as a quick way to ‘bookmark’ items that you want to view later!

To get started using Wish Lists, click here!
*you’ll need to create an account or log in to your existing account to use Wish Lists

Do you have ‘X’ in stock?

We take great pains to reflect accurate inventory counts. We expect to be about 99% accurate in our inventory accounts but unfortunately not 100%. We’ve invested heavily in systems to make sure that inventory is reflected accurately and our staff regularly double-checks. Having said that there’s a slight time lag between actual inventory count and what’s reflected in the system so approximately 1% of the time, particularly during military deployment preparation, there can be slight discrepancies in inventory count.

I checked my bank account and it looks like you charged my credit card, but my order hasn’t shipped yet - what’s going on?!?

Well we’d be upset too, so...we don’t charge your card until we ship. When you place an order with us your card issuer will freeze the amount of the order in your account just to confirm the funds are there (to be technical, this is called an ‘authorization’). Even if you cancel your order, the card issuer can take time to release the funds; usually 2-3 days but we have seen as long as almost one month.

What’s the status of my order?

To check the status of an order, click on My Account, and under the Orders section you will see a list of orders including their status.

Do you offer a Service Discount?

Well...yes! Check it out here.

What’s your CrossFit schedule?

Check out our CrossFit SOAR schedule here

How can I make a return / exchange?

See how to make a return / exchange here.

Do you have a catalog?

Yes! Check it out here

I’m looking for quantity discounts, do you offer that?

Please email governmentsales@us-elitegear.com and advise which items you’re looking for, quantities, timetable and contact details and we’d be happy to provide you a quote.

Do you ship internationally?

Yes - we welcome our international customers! Please check out more here

I didn’t see my question answered here, where else can I look?

Please see Our Policies for further information, or Contact US.